We don’t believe that our frames can be replicated or counterfeited by other producers, and we don’t need to check the serial code of your frame to know that it is original.
If you are a Stelbel customer, your guarantee is activated when you confirm your order, whether you purchased directly from us at stelbel.it or through one of our official Stelbel dealers.
We guarantee that all work has been done in a careful and consistent manner to promise the highest quality and make sure that your frame is the best it can possibly be.
The general warranty on our products is 5 years, and on the quality and integrity of steel and stainless steel frame welds, we offer a lifetime guarantee. These guarantee terms are applicable only to the original owner of the frame.
Each Stelbel frame will be accompanied with an official document to certify the originality and will summarise the unique product’s specific details.
In the unfortunate event of theft or an accident that requires the replacement of the frame, we offer attractive conditions on the purchase of replacement frames to all Stelbel customers.
Providing the best after-sales service possible is our top priority. Please contact us at [email protected] with any questions that you may have relating to our guarantee.
First of all we are grateful for the many confirmed orders over the last few months, despite the extension of our usual delivery times.
Unfortunately we regret to announce that at the moment we are not able to accept any new orders. The pandemic has had a very negative effect on our work since March last year and brought many difficulties we had to face. But more recently, we received some very tragic news. Which changed everything.
The difficulties we've had to overcome, together with the rise in orders, has meant that our delivery times now exceed 12 months.
Therefore, we had to take the decision to focus on the fulfillment of existing orders and concentrate on refining our production process, so that we can return to accepting new orders and once again revert back to standard delivery times.
We apologize for the inconvenience and we thank you for your understanding.